The aim of this study is to analyze and identify the main existing standards and indicators to enable a homogeneous work in the development processes, products and services of a health library. At present, standardization has become a necessary activity for the development of organizations. The principles that define quality management (customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision-making and mutually beneficial supplier relationships) are those emerging today as the most effective way to adapt to transformations and changes occurring in organizational environment. Libraries are not unaware of this reality. It is necessary to develop standards to work in coordination. Therefore, it is not possible to talk about a network of libraries, virtual libraries, access to information resources, service provision or library cooperation without having developed standards nor defined indicators for libraries to work in homogenous, measurable and quantifiable terms.
Standardization; Health sciences libraries; Quality management
Puyal-González C, Aluja-Llort N, Roque-Castella P, Sarrià-Vega E, Tomé-Barrera MJ. Estándares para bibliotecas de ciencias de la salud y gestión de la calidad. Póster presentado en: XIV Jornadas Nacionales de Información y Documentación en Ciencias de la Salud; 2014 Abril 13-15; Cádiz.
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