In the fifth edition of the satisfaction study with primary care, within the PLAENSA © Satisfaction Survey Plan, an average grade of notable was achieved according to the people using the service. CatSalut insured people who have been cared for in primary care score overall satisfaction with 7.94 (2012; 7.90) out of 10 and 88.9% of respondents (2012; 90.8%), in if they could choose, they would go to the same CAP / outpatient clinic again. For the evaluation of this line, a total of 29,525 telephone surveys have been carried out with the questionnaire designed in 2012, in order to collect the opinion of the users and incorporate it in the management with the aim to improve the quality of service in primary care. The ease of requesting an Internet visit in those centers where there is availability (98.4%), understandable explanations (96.5%), the cleaning of the CAP (96.0%), the treatment of doctors and nurses (95 , 4% and 95.1%) and coherent information (94.3%) are the aspects that receive the most positive assessments, all with results above the 90% threshold of excellence. It should be noted that a total of 14 of the 20 questions are within the area of excellence. The least valued aspects, that is, that do not reach 75% of positive answers have to do with the accessibility to the service: time that takes when it is called by telephone, facility for the day of visit, and punctuality to enter consultation . The three questions, however, are above 55% positive ratings.
Satisfaction surveys; Primary care; Family and community nursing
Servei Català de la Salut. Unitat de Qualitat. Pla d'enquestes de satisfacció d'assegurats del CatSalut (PLAENSA): atenció primària, 2015. Barcelona: Servei Català de la Salut; 2015.
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