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dc.contributorDepartament de Salut
dc.contributor.authorJiménez-Villa, Josep
dc.contributor.authorCerdà-Calafat, Ismael
dc.contributor.authorIlla-Soler, Pau
dc.contributor.authorTeixidó-Sánchez, Maria V.
dc.contributor.authorLabordena-Barceló, Maria J.
dc.date.accessioned2022-04-05T08:24:44Z
dc.date.available2022-04-05T08:24:44Z
dc.date.issued2021-11-08
dc.identifier.citationJiménez-Villa J, Cerdà-Calafat I, Illa-Soler P, Teixidó-Sánchez MV, Labordena-Barceló MJ. Hospital user experience in the Catalan Health System: a transforming tool. Poster presented at: 44th IHF World Hospital Congress; 2021 November 8-11; Barcelona.
dc.identifier.urihttp://hdl.handle.net/11351/7296
dc.descriptionSatisfaction surveys; PLAENSA; Users; Health services
dc.description.abstractSince 2003 the Catalan Health Service has been using a surveys plan to measure te perception, experience and satisfaction of the users of service (PLAENSA) in order to incorporate PREMs in the evaluation and improvement of the health care services. It is by systematically using PLAENSA and other patient experience inputs that hospitals and the Catalan Health services has been intending to evolve to a more integrated, patient and value centred care.
dc.language.isoeng
dc.publisherServei Català de la Salut
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.sourceScientia
dc.subjectAssistència sanitària - Catalunya - Enquestes
dc.subjectPacients - Satisfacció
dc.subject.meshPatient Satisfaction
dc.subject.meshData Collection
dc.subject.meshCatalonia
dc.titleHospital user experience in the Catalan Health System: a transforming tool
dc.typeinfo:eu-repo/semantics/conferenceObject
dc.subject.decssatisfacción del paciente
dc.subject.decsrecopilación de datos
dc.subject.decsCataluña
dc.relation.conferencedate2021-11-08
dc.type.versioninfo:eu-repo/semantics/publishedVersion
dc.audienceProfessionals
dc.contributor.authoraffiliationÀrea de Ciutadania, Innovació i Usuari, Servei Català de la Salut (CatSalut), Generalitat de Catalunya, Barcelona, Spain
dc.rights.accessrightsinfo:eu-repo/semantics/openAccess


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